Do you need help and/or support?

Throughout your journey in the Members Club we are here to help and support you! 

There are a number of ways of getting support:

1. If you need help with a specific resource within the online area, leave a comment with the problem or feedback you have on the resource and we'll come straight back to you.

2. Leave a comment in the 'Random' feed on Slack and tag @nicolaendacott

3. Email [email protected] or [email protected] 

We want you to have the best experience with us in the Members Club so please do get in contact at any point and we will be here to help you!

If you need to cancel your Members Club Subscription

We'll be really sorry to see you go!

Before you leave, if we can do anything to make the Members Club a better place for you, please email [email protected]  we want this to be your property investment community!

If you do decide to leave us please email [email protected]  with the subject title 'Cancel my membership' then please write a short message stating that you want to cancel your membership and if possible your reasons why. 

You must give 2 business days for this to be processed. This does not include weekends, bank holidays or Christmas. 

For example if your subscription ends on the 15th March you must give at least 2 business days notice for that to be processed otherwise your membership will come to an end at the last day of your next billing cycle.

The subscription will come to an end at the end of your monthly / quarterly / annual cycle. We don't offer partial monthly subscriptions or refunds. 

If you are a PayPal user please remember to go to PayPal and cancel the reoccurring payment you've got set up. All other payments this should happen automatically.

Please note we don't hold pricing or pause memberships. If you decide to cancel and come back, this will be at the current price.

Finally, you MUST cancel via email. Even if you have told us in person or in 'passing' you must write us an email in order for the cancellation to be processed.